Frequently Asked Questions
Common Questions
Do you install appliances?
No, we do not offer appliance installation services. Our focus is on providing top-notch repair services for your existing appliances. However, we can recommend trusted local professionals who specialize in appliance installation.
Do you work on gas appliances?
Yes, we work on gas appliances. Our technicians have the expertise to repair and maintain a variety of gas appliances, including stoves, ovens, and dryers. We ensure that all repairs are performed according to industry best practices to guarantee optimal performance and safety.
How does the booking process work?
Booking with us is quick and easy. You have two simple options:
- Call us and speak directly with our office to get scheduled
- Book online by filling out our short request form
What happens next?
Once we receive your call or online request, our office reviews the details, confirms availability, and schedules your appointment – usually for the same day or next business day.
Which option should you choose?
Online requests are ideal after hours or when it’s more convenient to book at your own pace. Calling is best if you need immediate assistance, have multiple appliances that need service, or are looking for same-day availability.
What days and times do you offer service visits?
We offer service visits Monday through Friday with the following 2-hour arrival windows:
- 7:00 – 9:00 AM
- 9:00 – 11:00 AM
- 11:00 AM – 1:00 PM
- 1:00 – 3:00 PM
- 3:00 – 5:00 PM
Important note:
Please ensure that someone 18 years or older is on site and available for the entire 2-hour window of the technician’s visit. This helps us complete your service efficiently and avoid delays.
When is payment required?
Payment is due at time of service.
What payment methods do you accept?
We accept cash, credit cards and checks.
What happens after the appliance is diagnosed?
After diagnosing the appliance, our technician will communicate their findings and explain the repair needed to fix the issue. If the customer approves, they will proceed with performing the repair. While many common parts are carried on the technician’s vehicle, it’s sometimes necessary to order a part. If this is the case, a return trip will need to be scheduled once the part has arrived.
Are your technicians qualified to work on all brands and models of appliances?
Yes, our technicians are qualified to work on a wide range of brands and models of appliances. They undergo continuous training to stay updated on the latest technologies and repair techniques, ensuring they can effectively service both older and newer appliances from various manufacturers. You can find all the major brands we service at https://tagerappliancerepair.com/brands/
What do I need to do to prepare for my scheduled appointment?
To prepare for your scheduled appointment, ensure that the appliance is accessible for the technician. If possible, provide the unit’s model number at the time the appointment is scheduled. There is a section at the bottom of this FAQ page that can help you find model numbers.
Important note:
Please ensure that someone 18 years or older is on site and available for the entire 2-hour window of the technician’s visit. This helps us complete your service efficiently and avoid delays.
Who will be fixing my appliance?
One of our trained and experienced technicians will be fixing your appliance. We do not subcontract work; all repairs are handled by our in-house staff to ensure consistent quality and service. You can learn more about our team at https://tagerappliancerepair.com/about-us/.
Do you fix the appliance on the first visit?
We aim to fix the appliance on the first visit. However, there are times when parts need to be ordered or a step-by-step diagnostic approach is required, which may necessitate more than one trip.
Is there a service charge? Does it go towards the service?
Yes, there is a service call fee, which covers the cost of sending a technician to your home to diagnose the issue and provide a repair quote. If you decide to proceed with the repair, the service call fee will be applied towards the total cost of the repair. In situations where a customer isn’t ready to move forward with a repair, the service call fee is paid and the quote is good for 90 days. If the customer chooses to have the repair performed and contacts us within the 90-day timeframe, the service call fee will still be applied to the repair.
Is my washer worth repairing?
Before investing in a repair, it’s critical to determine if the drum bearings are still in good condition, as failing bearings often mean a machine is nearing the end of its life. We recommend using a specialized diagnostic technique developed by Samurai Appliance Repair Man, which you can see in the video above.
This “secret kata” allows you to quickly check for bearing wear at the start of the process. By ruling out major structural failure first, you can avoid the frustration of replacing smaller parts, like a drain pump, only to discover later that the machine has a terminal bearing issue.
Looking For Your Model Number?
Top load washers
Look for a sticker just above the drum.
Front load washers & dryers
Normally found on a sticker behind the door.
Ovens
Normally on a sticker behind the lower storage drawer. Sometimes located on the rear panel.
Refrigerators
Look inside the main compartment on the interior wall or ceiling.
